A customer must enter his e-mail address to download his purchases. Our system tracks each fulfillment download, the IP address from which it originates, and even displays the total number of his downloads to the customer. The customer may return as often as they wish to download their orders, but we monitor all activity carefully. After 4 downloads of a single order from a customer, our system alerts us of suspicious activity. If we think fraudulent downloads are occuring (such as a customer sharing his download information with other people), we immediately disable the download for that customer. In this rare case, the customer must contact us to re-enable their download.

Your account must be created by DeepNet Technologies. Contact us by e-mail if you do not have an account yet and want one: support@DownloadFulfillments.com.

The following information is needed to create a Vendor account:

• Contact name: name of a contact person in your company responsible for the vendor account.
• Contact phone #:: only for us to contact the vendor (not provided to customers).
• Contact email: only for us to contact the vendor (not provided to customers).
• Support email: this is provided to customers when they place fulfillment orders, as a contact to where they purchased the product.
• Company name: the name of your company, and shown to customers.
• Address: your company address, used for official correspondence only by us (not provided to customers).
• Web URL: your company web site URL, displayed to customers.
• Credit card account: Your monthly downloads are billed directly to your credit card approximately monthly, near the start of the month (you will be e-mailed an invoice). We require: credit card type, number, card holder name, and expiration (month/year). These payments will show up on your credit card bill as ' Research Services Unlimited'.
• User id: a login user id will be assigned to your account by us.
• Password: a login password will be assigned to your account by us. You can change your password at a later time.

We will create your account, and send your login information for you. You can then add downloads to your account and begin fulfilling orders.

Our Web Site

http://www.DownloadFulfillments.com/

Customer Web site

http://www.DownloadFulfillments.com/download.php3

You can direct all customers to the page above if they contact you regarding re-downloading their purchases.

Vendor Web Site

http://www.DownloadFulfillments.com/admin.php3

Bookmark the page above so you can return to it later. Do not provide the vendor web site address above to customers.

Vendor Login

All activity on your Vendor account requires you to login with your vendor user id and password. These are stored locally in your browser as cookies once entered, so you do not have to enter them again when you return using the same computer (the password cookie is encrypted for security). If your browser does not have cookies enabled, then you will have to login every time you return to the vendor site.

Vendor Downloads

Not yet implemented. TODO.

Download Fulfillment: Web Request

http://www.DownloadFulfillments.com/vendor_fulfill.php3

Enter the customer e-mail address, the customer name, the download you want them to receive, and whether you want them to be notified by e-mail with download instructions.

If you do not request e-mail notification to the customer, then you should contact them yourself to let them know how to download their order. The fulfillment confirmation screen provides sample e-mail text you can use in this case (this is what is sent by e-mail to the customer by us, if you requested it).

To place a test order, use your vendor contact e-mail address for the customer e-mail address. This will flag the order as a test order, and you will not be billed for it.

For all real download fulfillments, you will receive a notification e-mail summary (at your vendor contact e-mail address). This provides security so you know your account is not used fraudulently.

Download Fulfillment: HTTPPost

http://www.DownloadFulfillments.com/vendor_fulfillment_add.php3

The URL above is not intended to be used manually in a browser. The following parameters are required when using this URL:

Calling the HTTPPost vendor fulfillment URL returns non-HTML plain text indicating the success or failure of the call.

If you set the 'httppost' parameter to 0, then a normal HTML page is returned, the same as if you had used the 'vendor_fulfill.php3' page. Generally, there is no reason you should not set 'httppost' to 1.

When the 'httppost' parameter to 1, then the following plain text is returned (each line separated by the newline '\n' character):

Here is an example HTTPPost calling URL:

http://www.DownloadFulfillments.com/vendor_fulfillment_add.php3?httppost=1&customer_email=dan@deepnettech.com&customer_name=Dan Pronovost&uid=smartgaming&pwd=my_password&vendor_download_id=1&send_email=1

Clear Vendor Cookies

Use this link on the main vendor web site to clear the browser cookies containing your vendor login user id and password. This is useful if you want to login in under a different account.

Vendor Report

Use this form to see all your download fulfillments and vendor payments.

The Fulfillment Summary section shows you the total number of fulfillments for each of your downloads (for the life of your account). The total fulfillment cost is displayed.

The Vendor Payment History section shows you all the vendor payments processed to date to your credit card on file with us.

The Monthly Fulfillment Report section can be used to get a detailed listing of each fulfillment for each month. Only months where there were downloads are displayed. Click on the 'Generate...' button and the report will be re-displayed with a detailed monthly listing at the bottom.

Download Details

A variety of information about the download is displayed. Note that The 'Title information' link is great place to get marketing and promotional material for the download.

Payee Report

This report shows you all of your payee commissions to date. This is income you've generated from downloads that are setup to accrue a commission to you. The report also shows payments made to you by us (these payments are mailed to you).

Click on the 'Display detailed payees report' button to get a listing of each fulfillment that generated a commission to you.

Payee Downloads

This form shows you all of the downloads that will accrue a payee commission to you. You can click on the magnifying glass icon to view details about the corresponding downloads.

Payees are a great way to have commissions paid directly by us to your partners who are owed royalties on each download fulfillment. Please cntact us if you wish have payees added for your downloads.

View/Find/Edit Vendor Fulfillments

Use this form to find specific fulfillments, and view or edit them. The main reasons you would do this would be refund an order, re-send a customer his fulfillment e-mail, or to re-enable or disable downloads on an order.

Start by entering in either the customer's order number (this is e-mailed to them when you entered the fulfillment, and is unique), his e-mail address or name. You can enter a part of the customer's e-mail or name and it will find all matches (anywhere in the text of each). Clear all the fields prior to clicking the 'Find matching fulfillments' to view all your orders, sorted by descending date.

Click on the 'pen' icon to the left of any row to edit the fulfillment and make changes.

Edit Vendor Fulfillment

Use this form to view or edit a specific fulfillment.

The customer name and e-mail address can be edited as required. The 'Download status' field determines whether the customer is allowed to download his order or not. This could be disabled if the customer completed a question number of downloads, and it was disabled by us for security reasons. If the customer did this by accident and the download was disabled, you can re-enable the downloads here.

If the download allows refunds, then a checkbox is displayed allowing you to refund this order. The refund fee, if any, is noted on this form as well. Checking this option simply replaces the fulfillment cost charge on your account with the refund (i.e. no action results from checking this box, such as e-mailing the customer). Once a fulfillment is refunded, the customer will not be able to download his order.

Click on the "Resend fulfillment e-mail" button to re-send the customer his original order e-mail message. This includes all the details about his fulfillment, including the special link to use to get his download. This is useful in the customer did not receive his order e-mail initially (for example, due to spam filtering), and you want to resend it.